FAQ

Are flex ratings on all boots the same?

No, each brand determines their own flex and they differ between brands even if the number is the same.

Where can I find the nearest Zay dealer?

Call 303-684-9599.

Can I put a custom footbed into my boot?

Yes, not all feet are the same and we encourage it. Contact the nearest dealer or go on-line and find the nearest Americas Best Fitters location.

Can I use heaters in my boots?

Yes, contact the nearest dealer for additional information.

What happens if my cable gets nicked or cut, will it break?

No.

After the back buckle is closed, I cannot get my forefoot tension tight enough.

The back buckle assembly may be moved up, contact nearest dealer or factory for additional information.

Can the outer shell be modified (punch/grind)?

Yes, not all specialty ski shops offer this type of service. Contact the nearest dealer or go on-line and find the nearest Americas Best Fitters location.

Can I use a heated boot bag?

Yes, max temp setting 140° F (60°C), for 8-12 hours.

What is a 98 Last?

In shoe terms, “C” width.

Which Zay model should I buy?

The dealer should ask you many questions about your skiing, type of skier, how long have you been skiing, where you ski (groomed, moguls, back country), shoe size, how you like your street shoes to fit, etc, etc. This kind of information will help the sales person determine which model is best for the type of skiing you do.

Should I wear a thick sock?

Always use a sock that is intended for skiing. Too thick of a sock will make your feet cold and dampen the feeling of the boot.

Where are Zay boots manufactured?

All of the components and final assembly are done in Longmont Colorado, except for the liners and buckles, which are made in Italy.

Where can I get warranty work done?

Call 303-684-9599 and we will be happy to direct you to  the nearest location.

Facebooktwittergoogle_plusredditpinterestlinkedinmail